Shipping policy

We are proud to offer free Express shipping within GCC countries and purchase over 400 AED. 

Orders ship on the next business days after your order is placed. Transit times are calculated as Monday through Saturday and do not include the ship day, Sunday, or UAE public holidays. Orders placed on Saturday will be shipped on Monday. 

 

Returns & Refund Policy

NEWA Inc devices can be returned within 15 days of purchase.

If you received your product defective during shipment, please keep the defective box and products and start returning.

We can only issue refunds for NEWA Inc. products purchased directly from www.mynewa.ae If purchased from another retailer, please contact them directly for information on their return policy.

Please save your proof of purchase, as it is required for all refunds and refunds. Upon receipt of the returned item, your purchase will be refunded.

NEWA will Discuss your request exclusively only if the serial Number on the Device is exactly like the serial number that you have on the original box that you have got with the Device and will be Visible and clear.

To begin the return process, please contact contact@mynewa.ae

For wholesale customers, please note that all sales are final.

 

Warranty Guide

ENDYMED Medical, the manufacture of NEWA, is committed to the quality of its products. Each NEWA device is rigorously tested for quality and performance.
The NEWA device is covered by a one-year manufacturer’s warranty from the date of your original purchase.

This warranty covers only defects in materials from the factory. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device will void the warranty

If you need to use your warranty, please call our Customer Support Team at +971555154249 and send your device along with the original receipt or invoice to contact@mynewa.ae